Contact Us | Drinks House 247 – 24/7 London Alcohol Delivery

Contact Drinks House 247

Drinks House 247 is a licensed London alcohol delivery service, and we are genuinely open 24 hours a day, 7 days a week, 365 days a year — including bank holidays. Whether you are placing an order at nine in the morning or three in the morning, there is a real person available to help. Below you will find every way to reach us, along with a guide to what our team can assist with.

How to reach us

Phone: 0203 488 3266 — the fastest way to reach us, answered around the clock.
Email: sales@drinkshouse247.co.uk
Enquiry form: use the contact form on this page and we will come back to you.
Address: Drinks House 247, Unit 95a, 99-109 Lavender Hill, London, SW11 5QL, United Kingdom

Opening hours

We are open 24 hours a day, every day of the year. Our phone line, email inbox and website all operate continuously, so you can order or ask a question at any hour. There are no seasonal closures and no bank holiday shutdowns — late-night orders, early-morning deliveries and last-minute Christmas or New Year requests are all part of a normal day for us.

What you can contact us about

Placing and changing orders

If you would rather order by phone than online, or you want a recommendation before you commit to a bottle, call us. We can talk you through vintages, sizes, gift options and what is in stock right now. If you need to change a delivery address, add an item, or adjust the timing of an order that has not yet left us, get in touch as soon as you can and we will do our best to amend it.

Delivery queries and tracking

For anything to do with where your order is, when it is arriving, or a delivery that has not gone to plan, phone is the quickest route. Please have your order number to hand if you have one — it lets us find your delivery immediately.

Corporate, bulk and event orders

We regularly supply offices, hospitality venues, production companies, weddings and private events. If you need volume pricing, multiple delivery addresses, branded or personalised gifting, or a scheduled delivery for a specific date and time, email sales@drinkshouse247.co.uk with the details and we will put together a proposal. Corporate accounts and invoicing can be discussed directly with our team.

Product sourcing and rare bottles

If you cannot find something on the site, ask. We can often source rare, limited-edition and allocated spirits, fine wine and large-format champagne that is not listed online.

Complaints and feedback

If something has gone wrong, we want to hear about it directly rather than reading about it later. Contact us by phone or email, tell us what happened and include your order number and any photographs if a product arrived damaged. We take complaints seriously and will investigate properly.

Response times

Phone calls are answered live, day and night. Emails and enquiry form messages are handled as quickly as we can, around the clock, and we always aim to respond to urgent delivery issues first. If your query is time-sensitive — an order in progress, a delivery arriving now, an event today — please call rather than email.

Where we deliver

We deliver across London within the M25, typically within 30 to 45 minutes of your order being confirmed. Outside London, we offer next-day delivery UK-wide. If you are unsure whether your postcode is covered by our rapid London service, call us and we will confirm before you order.

Payment and age verification

We accept all major credit and debit cards, PayPal, Apple Pay and cash on delivery. All prices are in GBP.

We operate a Challenge 21 policy. You must be 18 or over to order alcohol from us, and if you look under 21 our driver will ask for photo ID at the door. Please have it ready. You can read more on our Challenge 21 page.